# Doodle Help Center 

> Advice and Support from the DoodleTeam

## Updates and news from Doodle 

- [What are the latest app versions?](https://help.doodlelearning-us.com/en/articles/6814782-what-are-the-latest-app-versions.md)
- [What is the difference between DoodleMaths and DoodleMath?](https://help.doodlelearning-us.com/en/articles/8287126-what-is-the-difference-between-doodlemaths-and-doodlemath.md): DoodleMaths and DoodleMath are curriculum aligned to help your child boost confidence, build skills and have fun learning.

## Getting Started for Families

- [How do I create a family account?](https://help.doodlelearning-us.com/en/articles/6813866-how-do-i-create-a-family-account.md): Step 1 in getting started as a home user
- [How do I add a new child account to my Families Dashboard?](https://help.doodlelearning-us.com/en/articles/6813874-how-do-i-add-a-new-child-account-to-my-families-dashboard.md): Adding a new child account
- [How do I add a new subscription?](https://help.doodlelearning-us.com/en/articles/8656764-how-do-i-add-a-new-subscription.md): What to do if you want to add a new child and/or subscription to your family account
- [How can my child access Doodle?](https://help.doodlelearning-us.com/en/articles/8560536-how-can-my-child-access-doodle.md): Should I download the DoodleMath app or use the browser version?
- [How do I log in?](https://help.doodlelearning-us.com/en/articles/6819961-how-do-i-log-in.md): How to log in as a family or student on DoodleMath and what to do if you've forgotten your login details
- [Introducing Doodle to my child](https://help.doodlelearning-us.com/en/articles/8656884-introducing-doodle-to-my-child.md): Creating a Doodling routine for your child
- [Have I completed all of my account set-up steps?](https://help.doodlelearning-us.com/en/articles/6819751-have-i-completed-all-of-my-account-set-up-steps.md): What do I have to do to set-up my account?
- [What can I expect from my child's very first Doodle Placement?](https://help.doodlelearning-us.com/en/articles/8548431-what-can-i-expect-from-my-child-s-very-first-doodle-placement.md): Everything you need to know about your child's initial Doodle Placement
- [How can monitor and track my child's Doodling?](https://help.doodlelearning-us.com/en/articles/8570874-how-can-monitor-and-track-my-child-s-doodling.md): Staying on top of your child's Doodling
- [Making the most out of your free trial](https://help.doodlelearning-us.com/en/articles/8656925-making-the-most-out-of-your-free-trial.md): How to make the most out of unlimited premium access
- [Your child's school has subscribed to Doodle!](https://help.doodlelearning-us.com/en/articles/6813857-your-child-s-school-has-subscribed-to-doodle.md): Are you a parent of a child with a school subscription? Follow these steps to get started with Doodle!
- [How do I link my family email to my child's school account?](https://help.doodlelearning-us.com/en/articles/6820288-how-do-i-link-my-family-email-to-my-child-s-school-account.md): Linking a family email to a child's school account
- [My child's school has subscribed to Doodle but my child already has a home user account](https://help.doodlelearning-us.com/en/articles/8657046-my-child-s-school-has-subscribed-to-doodle-but-my-child-already-has-a-home-user-account.md): Link your child's school to their home user account
- [How to link your child's account to their new school](https://help.doodlelearning-us.com/en/articles/8657125-how-to-link-your-child-s-account-to-their-new-school.md): What to do if your child is moving schools but already has a Doodle account

## Best Practice for Families

- [How Does DoodleMath Work?](https://help.doodlelearning-us.com/en/articles/6813832-how-does-doodlemath-work.md): How can DoodleMath support my child with their learning?
- [How often should my child be Doodling?](https://help.doodlelearning-us.com/en/articles/6820135-how-often-should-my-child-be-doodling.md): What does healthy usage look like for Doodle?
- [When should I help my child?](https://help.doodlelearning-us.com/en/articles/6820210-when-should-i-help-my-child.md)
- [How can my child navigate their Learning Zone?](https://help.doodlelearning-us.com/en/articles/6813886-how-can-my-child-navigate-their-learning-zone.md): Find your way around our Learning Zone
- [How can Doodle's in-app tools help my child?](https://help.doodlelearning-us.com/en/articles/6820353-how-can-doodle-s-in-app-tools-help-my-child.md)
- [How can the in-app Help features help my child?](https://help.doodlelearning-us.com/en/articles/6813895-how-can-the-in-app-help-features-help-my-child.md): What should a learner do if they need help?
- [How can DoodleMaths' avatar help engage my child?](https://help.doodlelearning-us.com/en/articles/8181964-how-can-doodlemaths-avatar-help-engage-my-child.md): DoodleMath's very own avatar
- [How can Doodle's motivational features help keep my child Doodling and learning?](https://help.doodlelearning-us.com/en/articles/6820102-how-can-doodle-s-motivational-features-help-keep-my-child-doodling-and-learning.md)
- [How can I stay up-to-date with my child's Doodling?](https://help.doodlelearning-us.com/en/articles/6816675-how-can-i-stay-up-to-date-with-my-child-s-doodling.md)
- [How can setting a Goal or Target help my child?](https://help.doodlelearning-us.com/en/articles/6820064-how-can-setting-a-goal-or-target-help-my-child.md): How to set goals for your child and see if they're on target to achieve them
- [How can I analyze my child's understanding of common core standards?](https://help.doodlelearning-us.com/en/articles/8105823-how-can-i-analyze-my-child-s-understanding-of-common-core-standards.md)
- [How can I monitor my child's understanding?](https://help.doodlelearning-us.com/en/articles/6816532-how-can-i-monitor-my-child-s-understanding.md): How to use Analysze \> Understanding to monitor my child's understanding of the content they've covered.
- [How can I view my child's progress?](https://help.doodlelearning-us.com/en/articles/6816501-how-can-i-view-my-child-s-progress.md): An explanation of the Analyze \> Progress page on the Parent Dashboard

## How-to for Families

- [How to use the menu in the DoodleMath](https://help.doodlelearning-us.com/en/articles/6813890-how-to-use-the-menu-in-the-doodlemath.md): An explanation of the different areas accessible from the main menu in DoodleMath
- [How to change my Robot on DoodleMath](https://help.doodlelearning-us.com/en/articles/6819898-how-to-change-my-robot-on-doodlemath.md): How to change the avatar into a robot, pet or coach
- [How to report a question in DoodleMath](https://help.doodlelearning-us.com/en/articles/6820053-how-to-report-a-question-in-doodlemath.md): Noticed a mistake in one of our questions? Let us know!
- [How to make the web version of DoodleMath full screen](https://help.doodlelearning-us.com/en/articles/6826952-how-to-make-the-web-version-of-doodlemath-full-screen.md)
- [How to create a Family PIN](https://help.doodlelearning-us.com/en/articles/7907795-how-to-create-a-family-pin.md)
- [How to update your child's details on the Families Dashboard](https://help.doodlelearning-us.com/en/articles/6819725-how-to-update-your-child-s-details-on-the-families-dashboard.md): If you have forgotten your child's login details, or can't login, you can easily update or view them via the Families Dashboard
- [How to link your family email to your child's school account?](https://help.doodlelearning-us.com/en/articles/8105912-how-to-link-your-family-email-to-your-child-s-school-account.md): Linking a family email to a child's school account
- [How to reinstate a child's streak on the Families Dashboard](https://help.doodlelearning-us.com/en/articles/7986711-how-to-reinstate-a-child-s-streak-on-the-families-dashboard.md): Has your child accidentally broken their streak? Not to worry- reinstating a streak is super simple to action from the Families Dashboard.
- [How to update your payment card details](https://help.doodlelearning-us.com/en/articles/8128902-how-to-update-your-payment-card-details.md): I need to update my existing card details, or add/remove a card
- [How to delete an account](https://help.doodlelearning-us.com/en/articles/6819776-how-to-delete-an-account.md): How to delete an account as your child no longer uses it or if you created it by mistake
- [How to view stars for a custom time period](https://help.doodlelearning-us.com/en/articles/6819717-how-to-view-stars-for-a-custom-time-period.md): It's easy to look back and view the number of stars earned over a particular time period.
- [What is Doodle Placement, and how can my child complete it?](https://help.doodlelearning-us.com/en/articles/6820183-what-is-doodle-placement-and-how-can-my-child-complete-it.md): How to complete setting up your child's account when you are prompted to complete the calibration phase.
- [Assignments: setting, analyzing and creating custom](https://help.doodlelearning-us.com/en/articles/6819795-assignments-setting-analyzing-and-creating-custom.md): How to add Assignments to your child's work program, monitor their progress and create your very own assignments!
- [How to create a custom reward for my child](https://help.doodlelearning-us.com/en/articles/6816583-how-to-create-a-custom-reward-for-my-child.md)
- [How to download your child's Doodle progress report](https://help.doodlelearning-us.com/en/articles/6816438-how-to-download-your-child-s-doodle-progress-report.md): How to print a child's progress report on the Families Dashboard
- [How to switch from a monthly to an annual subscription](https://help.doodlelearning-us.com/en/articles/8428478-how-to-switch-from-a-monthly-to-an-annual-subscription.md): I would like to change subscriptions from a monthly to an annual, or annual to a mo
- [How to link my family login with Apple, Google or Facebook](https://help.doodlelearning-us.com/en/articles/6819981-how-to-link-my-family-login-with-apple-google-or-facebook.md)
- [How to delete an Assignment](https://help.doodlelearning-us.com/en/articles/6819709-how-to-delete-an-assignment.md): Removing Assignments from a child's account via the Families Dashboard
- [How to add a subscription via the Families Dashboard to an existing child account?](https://help.doodlelearning-us.com/en/articles/8095003-how-to-add-a-subscription-via-the-families-dashboard-to-an-existing-child-account.md): I already have a Doodle account, but I'd like to add a new subscription
- [Families - Doodle Placement Data](https://help.doodlelearning-us.com/en/articles/14109140-families-doodle-placement-data.md): Everything you need to know about using the Doodle Placement page on the Families Dashboard!

## FAQs

- [What is DoodleMath?](https://help.doodlelearning-us.com/en/articles/6813845-what-is-doodlemath.md)
- [Web Content Accessibility Guidelines](https://help.doodlelearning-us.com/en/articles/6814783-web-content-accessibility-guidelines.md): DoodleLearning's Approach
- [What devices can I use Doodle on?](https://help.doodlelearning-us.com/en/articles/6814784-what-devices-can-i-use-doodle-on.md): A list of compatible devices
- [What are the different learning activities in Doodle?](https://help.doodlelearning-us.com/en/articles/6813882-what-are-the-different-learning-activities-in-doodle.md): A description of the different work exercises in DoodleMath
- [What is a Streak?](https://help.doodlelearning-us.com/en/articles/6813884-what-is-a-streak.md): Encourage your children to keep their streak going
- [What is a DoodleStar?](https://help.doodlelearning-us.com/en/articles/6813880-what-is-a-doodlestar.md): How can my child earn stars/ points?
- [What are Concept Explanations?](https://help.doodlelearning-us.com/en/articles/6820224-what-are-concept-explanations.md): Helping your child learn and understand new topics
- [What are Power Ups?](https://help.doodlelearning-us.com/en/articles/6819926-what-are-power-ups.md): What are Power Ups and when do they appear?
- [What are badges?](https://help.doodlelearning-us.com/en/articles/6814779-what-are-badges.md): Virtual badges are a fantastic feature designed to motivate children and celebrate their hard work!
- [What games are available in DoodleMath?](https://help.doodlelearning-us.com/en/articles/6819945-what-games-are-available-in-doodlemath.md): What are games are available in DoodleMath, and are they age dependent?
- [What is the Leaderboard?](https://help.doodlelearning-us.com/en/articles/6819937-what-is-the-leaderboard.md): Who should appear within my child's leaderboard?
- [What are Family PINs and Restricted Features?](https://help.doodlelearning-us.com/en/articles/8095049-what-are-family-pins-and-restricted-features.md): Why do you need a PIN to access some areas?
- [Why have my child's stars disappeared?](https://help.doodlelearning-us.com/en/articles/6820124-why-have-my-child-s-stars-disappeared.md): Why stars seem to 'disappear' on the Leaderboard
- [Can my child message another child in their class?](https://help.doodlelearning-us.com/en/articles/6819910-can-my-child-message-another-child-in-their-class.md)
- [How can my child view their streak?](https://help.doodlelearning-us.com/en/articles/6820085-how-can-my-child-view-their-streak.md)
- [What are my child's target DoodleStars?](https://help.doodlelearning-us.com/en/articles/8105787-what-are-my-child-s-target-doodlestars.md): How many DoodleStars should my child be earning each week?
- [What is DoodleConnect?](https://help.doodlelearning-us.com/en/articles/7135449-what-is-doodleconnect.md): Download the family app to keep an eye on your child's progress within DoodleMath
- [What does full and limited access mean?](https://help.doodlelearning-us.com/en/articles/6813854-what-does-full-and-limited-access-mean.md): The difference between a free account and an account with a subscription
- [How do I cancel my subscription?](https://help.doodlelearning-us.com/en/articles/7991484-how-do-i-cancel-my-subscription.md): I wish to cancel my DoodleLearning subscription
- [How do I cancel my subscription with Apple](https://help.doodlelearning-us.com/en/articles/6867939-how-do-i-cancel-my-subscription-with-apple.md): Cancel your subscription directly from your Apple device \(iPad/iPhone\)
- [How do I cancel my subscription on an Amazon device?](https://help.doodlelearning-us.com/en/articles/6867947-how-do-i-cancel-my-subscription-on-an-amazon-device.md): Cancel your subscription directly in Amazon
- [How do I cancel my subscription on an Android phone/tablet?](https://help.doodlelearning-us.com/en/articles/6867945-how-do-i-cancel-my-subscription-on-an-android-phone-tablet.md): Cancel your subscription directly from your Google Play Store
- [How can I cancel a subscription through a third party app provider?](https://help.doodlelearning-us.com/en/articles/6867932-how-can-i-cancel-a-subscription-through-a-third-party-app-provider.md): How to cancel a subscription if it is taken out through a third party app provider
- [What are the DoodleMath Pricing Plans?](https://help.doodlelearning-us.com/en/articles/7434607-what-are-the-doodlemath-pricing-plans.md): How much does a subscription to DoodleMath cost?

## Troubleshooting and Technical Support

- [Reset/forgotten password](https://help.doodlelearning-us.com/en/articles/6819872-reset-forgotten-password.md): If you cannot login using your parent email address
- [Reset/forgotten child password](https://help.doodlelearning-us.com/en/articles/6826746-reset-forgotten-child-password.md): If you cannot login using your child's school password
- [My child has lost their streak](https://help.doodlelearning-us.com/en/articles/6820232-my-child-has-lost-their-streak.md)
- [There is no sound on Doodle](https://help.doodlelearning-us.com/en/articles/6823689-there-is-no-sound-on-doodle.md)
- [My child's work program is too challenging or too easy for them](https://help.doodlelearning-us.com/en/articles/6820237-my-child-s-work-program-is-too-challenging-or-too-easy-for-them.md)
- [Is my child's work syncing to the server?](https://help.doodlelearning-us.com/en/articles/8570778-is-my-child-s-work-syncing-to-the-server.md): How to check everything is syncing correctly!
- [How to set automatic updates on your device](https://help.doodlelearning-us.com/en/articles/8287021-how-to-set-automatic-updates-on-your-device.md): How to set automatic app updates on your device
- [Clearing Cache Data](https://help.doodlelearning-us.com/en/articles/6823761-clearing-cache-data.md)
- [My payment failed, what can I do?](https://help.doodlelearning-us.com/en/articles/8128881-my-payment-failed-what-can-i-do.md): What to do if your subscription payment was unsuccessful
- [How do I find my hidden Apple ID?](https://help.doodlelearning-us.com/en/articles/8128864-how-do-i-find-my-hidden-apple-id.md): Having problems logging in? It may be that you have already signed up with your Apple ID.
- [Contact Us](https://help.doodlelearning-us.com/en/articles/6813823-contact-us.md)

## Doodle for Educators

- [Notifications](https://help.doodlelearning-us.com/en/articles/6814809-notifications.md)
- [Get to know the Educators Dashboard](https://help.doodlelearning-us.com/en/articles/6820273-get-to-know-the-educators-dashboard.md): Introduction to Doodle and the Educator Dashboard
- [How to create an Educator PIN](https://help.doodlelearning-us.com/en/articles/7907915-how-to-create-an-educator-pin.md)
- [Top Doodlers](https://help.doodlelearning-us.com/en/articles/6816576-top-doodlers.md): What is the best way to reward your students for all of their hard work on DoodleMath?
- [What is the Educators Dashboard?](https://help.doodlelearning-us.com/en/articles/6817818-what-is-the-educators-dashboard.md): An overview of the Educators Dashboard
- [Educator PINs and Restricted Features](https://help.doodlelearning-us.com/en/articles/8094989-educator-pins-and-restricted-features.md): Why do you need to set an Educator PIN?
- [Viewing Rewards on the Educators Dashboard](https://help.doodlelearning-us.com/en/articles/6816598-viewing-rewards-on-the-educators-dashboard.md): How to see which students have purchased rewards and how to mark off any rewards that have been redeemed
- [Reinstating a student's streak on the Educators Dashboard](https://help.doodlelearning-us.com/en/articles/7986726-reinstating-a-student-s-streak-on-the-educators-dashboard.md): Has your student accidentally broken their streak? Reinstating a streak is super simple to action from the Educators Dashboard.
- [My Friends Settings](https://help.doodlelearning-us.com/en/articles/6816310-my-friends-settings.md): To change any of the friends settings for your students, please follow these steps.
- [Importing a new class from Discovery into your Educators Dashboard account](https://help.doodlelearning-us.com/en/articles/6816226-importing-a-new-class-from-discovery-into-your-educators-dashboard-account.md): Adding a new class from Discovery
- [Rewards](https://help.doodlelearning-us.com/en/articles/6816409-rewards.md)
- [Manage students](https://help.doodlelearning-us.com/en/articles/6814803-manage-students.md): Edit student information on the Educators Dashboard
- [Managing Teacher Accounts](https://help.doodlelearning-us.com/en/articles/6816540-managing-teacher-accounts.md): Edit, reset or update an educator's name or email address, or delete an educator account.
- [Managing Classes and Groups](https://help.doodlelearning-us.com/en/articles/8205760-managing-classes-and-groups.md): View your classes, and import more classes that are linked to your Discovery Education account.
- [Analyzing Assignments](https://help.doodlelearning-us.com/en/articles/6816744-analyzing-assignments.md): Once you’ve set an Assignment you can monitor your class' progress and analyze how they’ve got on.
- [Assignments](https://help.doodlelearning-us.com/en/articles/6816499-assignments.md): How to add Assignments via the app and on the Educators Dashboard
- [Deleting Assignments](https://help.doodlelearning-us.com/en/articles/6816527-deleting-assignments.md): Added an Assignment by mistake? Don't worry! It's quick and easy to remove.
- [How do I view Assignment questions on the Educators Dashboard before I set them?](https://help.doodlelearning-us.com/en/articles/6814799-how-do-i-view-assignment-questions-on-the-educators-dashboard-before-i-set-them.md)
- [Work programs - View effort](https://help.doodlelearning-us.com/en/articles/6816957-work-programs-view-effort.md): How to use the View Effort page to track students' progress
- [How do I see if my students have any Tricky Questions saved?](https://help.doodlelearning-us.com/en/articles/6820251-how-do-i-see-if-my-students-have-any-tricky-questions-saved.md)
- [Target Zone](https://help.doodlelearning-us.com/en/articles/6816534-target-zone.md): What is the target zone and how can students and educators see if they are on target?
- [What is Doodle Placement?](https://help.doodlelearning-us.com/en/articles/6817843-what-is-doodle-placement.md): What is Doodle Placement and when should I use it?
- [Streaks](https://help.doodlelearning-us.com/en/articles/6817799-streaks.md): What are streaks and what to do if a student has lost their streak
- [My student is finding their work program too easy/difficult](https://help.doodlelearning-us.com/en/articles/6817826-my-student-is-finding-their-work-program-too-easy-difficult.md)
- [Work programs - View Progress](https://help.doodlelearning-us.com/en/articles/6814795-work-programs-view-progress.md): How to use the View Progress page to track students' progress
- [Work programs -View placement](https://help.doodlelearning-us.com/en/articles/8010631-work-programs-view-placement.md): DoodleMath Placements help to position children within a grade
- [Work programs - View Coverage](https://help.doodlelearning-us.com/en/articles/8141280-work-programs-view-coverage.md)
- [Learning Zone is not displaying](https://help.doodlelearning-us.com/en/articles/8424710-learning-zone-is-not-displaying.md): What to do if the Learning Zone is showing a blank screen or questions are not correctly loading.
- [Parents contacting for support](https://help.doodlelearning-us.com/en/articles/8424717-parents-contacting-for-support.md): Who can help parents contacting for support with using Doodle?
- [Student's work is not showing on the Educators Dashboard](https://help.doodlelearning-us.com/en/articles/8424745-student-s-work-is-not-showing-on-the-educators-dashboard.md): Student is completing Doodling but I can't see it on the Educators Dashboard in Work Program \> View Effort
- [Doodle is for...Handover](https://help.doodlelearning-us.com/en/articles/6820244-doodle-is-for-handover.md): How can Doodle be used during handover to new teachers or schools?
- [Doodle is for...Report Writing](https://help.doodlelearning-us.com/en/articles/6817907-doodle-is-for-report-writing.md): How can Doodle be used to help with report writing?
- [Doodle is for...Intervention](https://help.doodlelearning-us.com/en/articles/6820233-doodle-is-for-intervention.md): How can Doodle be used to support intervention in schools?
- [Doodle is for...Reviewing Learning](https://help.doodlelearning-us.com/en/articles/6820207-doodle-is-for-reviewing-learning.md): How can Doodle be used for students to review their learning?
- [Doodle is for...Homework](https://help.doodlelearning-us.com/en/articles/6816975-doodle-is-for-homework.md): How can Doodle be used as a homework solution in schools?
- [Doodle is for...Assessment and Data Meetings](https://help.doodlelearning-us.com/en/articles/6820213-doodle-is-for-assessment-and-data-meetings.md): How can Doodle be used for assessment and data meetings in your school?
- [Doodle is for...Scaffolding](https://help.doodlelearning-us.com/en/articles/6816770-doodle-is-for-scaffolding.md): How does Doodle support pre-teaching and scaffolding?
- [Doodle is for...Differentiation](https://help.doodlelearning-us.com/en/articles/6817930-doodle-is-for-differentiation.md): How can Doodle be used for differentiation?
- [Accessing DoodleMath](https://help.doodlelearning-us.com/en/articles/7907893-accessing-doodlemath.md): Navigating to DoodleMath through Discoveryeducation.com
- [Can I Change a Student's Username or Password?](https://help.doodlelearning-us.com/en/articles/6814815-can-i-change-a-student-s-username-or-password.md)
- [The currency/language in the app is wrong](https://help.doodlelearning-us.com/en/articles/6814774-the-currency-language-in-the-app-is-wrong.md): How to select the correct country
- [White-listing](https://help.doodlelearning-us.com/en/articles/6817830-white-listing.md): If you're having connection problems at school, it may be due to a whitelisting error.
- [I'm having connection problems at school. What should I do?](https://help.doodlelearning-us.com/en/articles/6817802-i-m-having-connection-problems-at-school-what-should-i-do.md): Troubleshoot network issues at school including whitelisting
- [Where can children view their streak?](https://help.doodlelearning-us.com/en/articles/6820344-where-can-children-view-their-streak.md)
- [Can students use multiple devices?](https://help.doodlelearning-us.com/en/articles/6823782-can-students-use-multiple-devices.md)
- [Friends features](https://help.doodlelearning-us.com/en/articles/6823709-friends-features.md): How to access the newsfeed, leaderboards and secret files
- [Is the work syncing to the server?](https://help.doodlelearning-us.com/en/articles/8424768-is-the-work-syncing-to-the-server.md): How to check everything is syncing correctly!

## Data Handling and Information Security

- [Information Security](https://help.doodlelearning-us.com/en/articles/7182683-information-security.md)
- [Privacy Policy for Children](https://help.doodlelearning-us.com/en/articles/6816407-privacy-policy-for-children.md)
- [Staff training and Access Permissions](https://help.doodlelearning-us.com/en/articles/6816387-staff-training-and-access-permissions.md)
- [Data Collection and Storage](https://help.doodlelearning-us.com/en/articles/6816305-data-collection-and-storage.md)
- [Data Subject Rights Requests and Incident Response](https://help.doodlelearning-us.com/en/articles/6816279-data-subject-rights-requests-and-incident-response.md)
- [Data Processing](https://help.doodlelearning-us.com/en/articles/6816245-data-processing.md): Our Terms of Use and Privacy Policy
- [Cancellation Policy](https://help.doodlelearning-us.com/en/articles/8707895-cancellation-policy.md)