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Why have my child's stars disappeared?
Why have my child's stars disappeared?

Why stars seem to 'disappear' on the Leaderboard

Updated over a week ago

If your child is part of a class or has siblings linked to a family account, they'll be able to see where they rank on the Doodle Leaderboard. This is found in the Friends section of the Learning Zone.

The Leaderboard will show a weekly star total or streak length, which can be switched by clicking on the tabs at the top of the screen.

The star total displays a 'running 7-day total'. This is the total number of stars that a child has earned during the exact last 7 days. This will usually go up, but it can sometimes go down.

For example, if Rose earned 10 DoodleStars today, but on the same equivalent day last week she earned 50 DoodleStars, her total would go up by 10 but then down by 50 as that day last week now falls outside the 7 days.

This is why children sometimes think their stars have 'disappeared' when a high-scoring day now falls outside of the last 7 days.

To find the current total number of stars the child has in their account, tap on the target gauge in the bottom left-hand corner. This will display their total number of stars over the last 7 days and the number of star they have available to spend.

πŸ’‘ Need more help? Feel free to contact our lovely customer support team by using the chat bubble in the bottom right corner of the screen, they will be happy to help!


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