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Is my child's work syncing to the server?
Is my child's work syncing to the server?

How to check everything is syncing correctly!

Updated over a week ago

In order to ensure the work a child completes on Doodle syncs to the server their device needs to be online. To check everything is working as it should please follow these steps:

  1. Ask your child to login to Doodle

  2. Click on the menu arrow in the top left hand corner of the screen followed by Settings

  3. Then select Work Programme (you'll need to enter your adult pin)

  4. Make sure you can see two green ticks in the bottom right hand corner of the screen

  5. If you see a red x, simply tap on it, make sure you have data connection, and click Retry.

If you are seeing red crosses here, please contact out customer support team via the green chat bubble with the child's details and we will do our best to help!

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