Troubleshooting and Technical Support
Common problems and solution support
Reset/forgotten passwordIf you cannot login using your parent email address
Reset/forgotten child passwordIf you cannot login using your child's school password
My child has lost their streak
There is no sound on Doodle
My child's work program is too challenging or too easy for them
Is my child's work syncing to the server?How to check everything is syncing correctly!
How to set automatic updates on your deviceHow to set automatic app updates on your device
Clearing Cache Data
My payment failed, what can I do?What to do if your subscription payment was unsuccessful
How do I find my hidden Apple ID?Having problems logging in? It may be that you have already signed up with your Apple ID.