If you need to update your billing address card details, please follow these steps:
Log in to the Families Dashboard
Hover over My account and then click on Billing
Click on the card you wish to update from the list that appears
Select Edit billing address
Please note - if any payments are unsuccessful, Stripe (our payment provider) will reattempt to take payment up to 4 times over the span of half a month.
If you wish to delete an existing card, please follow these steps:
Log in to the Families Dashboard
Hover over My account and then click on Billing
Click on the card you wish to delete from the list that appears
Click on Delete
To add a new card:
Log in to the Families Dashboard
Hover over My account and then click on Billing
Click on Add New Card and fill in your card details
If you have a card saved on your browser you will be able to use a stored card. Alternatively, you can use Apple Pay, Google Pay or Microsoft Pay
If you have multiple payment cards, you can choose which card you would like to be your default payment method
Please note that if you have taken your subscription out through the App Store, GooglePlay or Amazon, you will need to update your card details through them.
💡 Need more help? Feel free to contact our lovely customer support team by using the chat bubble in the bottom right corner of the screen, they will be happy to help!